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Complaints and client feedback

DCLS encourages client feedback so that we can improve our service.

If you are unhappy with our service you have the right to complain. All complaints are taken seriously and will be responded to as quickly as possible.

Minor matters may be resolved through a conversation with the Executive Director. More serious complaints may require further investigation, and should be made in writing if possible.

If necessary, DCLS will help to find an independent advocate for the person making the complaint. Clients are welcome to have a support person attend any meetings, and free interpreters can be arranged.

If the matter cannot be resolved within DCLS, the clients will be informed about how to take the complaint further.