Complaints and client feedback

DCLS welcomes and values informal and formal feedback including feedback that suggests solutions to any problems.

Feedback

You can give feedback and provide input by:

  • Communicating with a DCLS staff member including a Team Leader, the Principal Solicitor or the Executive Officer
  • Completing the client satisfaction survey
  • Using the feedback form (available at and from DCLS and on the website)
  • Responding to any requests for input from DCLS.

Complaints

You have the right to bring concerns to attention including the right to complain. You can do this by raising your concerns:

  1. Via DCLS processes which, depending on the matter might be with the:
    • DCLS person/people concerned
    • relevant Team Leader
    • DCLS Principal Solicitor or Executive Director

2. You can contact the relevant person by calling DCLS, dropping in or emailing.                                                                                   Ph: 08 8982 1111 or 1800 812 953                                                                                                                                                               Address: 75 Woods Street, Darwin Post: GPO Box 3180, Darwin NT 0801                                                                                             Email: info@dcls.org.au

If the complaint is not resolved informally, you can opt for it to be treated as a complaint for which you are seeking a formal response.

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