About Darwin Community Legal Service

Darwin Community Legal Services (DCLS) is located on Larrakia county. We acknowledge the Larrakia people as the Traditional Owners of the Darwin region and we acknowledge Traditional Owners of lands throughout the Northern Territory. We pay our respects to Elders past, present and emerging.

DCLS is a free, confidential service that supports members of the Community to protect their legal rights. Through fair access to legal advice and support, we advocate to resolve issues of injustice and disadvantage. DCLS is a multi-disciplinary service consisting of General Legal Service, Tenant’s Advice Service, Seniors and Disability Rights Service.

 

About the Roles
We have two very exciting opportunities available for the rights candidates as Intake Officers for our Legal Practice Admin Team, and our Seniors and Disability Rights Service.

Key Duties and Responsibilities
The Intake Officer positions primarily focuses on managing the intake of new clients by phone and email. This includes intake, triaging, general information provisions and referrals. The intake officer will also provide administrative support to their teams. These roles also involve reception coverage when required.

  • Seniors and Disability Rights Service – Intake Administration Officer
    The intake officer is the first point of contact for new clients /referrals, provides information for the Older Person’s abuse information line and manages the intake process including data entry for the disability and aged care teams. The position also provides administrative support to the SDRS team when required. Must be confident on the phone and happy to speak to people.

The position offered is a part time 12-month contract, with 25 hours per week. Work hours will be 09:00am – 2:30pm, Monday to Friday.

  • Darwin Community Legal Service – Intake Officer

The intake officer is the first point of contact for new clients in the intake process and handles a large volume of phone calls daily. The intake officer completes conflict checks, makes appointments for the lawyers, provides general information and referral, and completes data entry tasks. This role is also required to assist with coordination of the after-hour volunteer advice clinics and will at times be required to work after hours to support these clinics. Must be confident on the phone and happy to speak to people.

The position offered is a full time, 12-month contract, 38 hours per week.

 

Selection Criteria for both roles

Essential

Well-developed oral and writing communication skills and the ability to present information clearly and concisely.
Strong time management skills and ability to prioritise competing demands.
Well developed interpersonal skills, including conflict resolutions skills and the ability to work well within a team environment.
Demonstrated ability to work independently, take initiative, accept responsibility, and meet deadlines and outcomes with quality output.
Excellent computer skills
Hold a current working with Children’s Card (Ochre Card) or the ability to obtain one.
Hold a current national Police Clearance Certificate or the ability to obtain one.

Desirable

Background and relation to the NT
Experience working in a community-based organisation.

A legal background or experience is not essential to these role. On site training will be provided

Applications for these positions close on Monday 2nd October 2023
To apply, please submit your resume and cover letter addressing selection criteria to email recruitment@dcls.org.au

Please indicate which position you are applying for.

Legal Practice Intake Officer PD

 

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