Darwin Community Legal Service

As of July 1 2019, the Commonwealth Government launched a new Charter of Aged Care Rights, with the aim of simplifying the identification of rights for older people receiving Government funded aged care services. The Charter applies to people receiving any Australian Government funded aged care services including:

  • residential care
  • home care packages
  • flexible care
  • services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

SDRS Advocates have been busy over the past 3 months in providing 24 Education sessions to Residential Aged & Home Care facilities staff and residents on the new Charter of Aged Care Rights. Under the Charter residents have the right to:

1. safe and high quality care and services
2. be treated with dignity and respect
3. have my identity, culture and diversity valued and supported
4. live without abuse and neglect
5. be informed about my care and services in a way I understand
6. access all information about myself, including information about my rights, care and services
7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
9. my independence
10. be listened to and understood
11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
13. personal privacy and to have my personal information protected
14. exercise my rights without it adversely affecting the way I am treated


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